Possible Faults

Fault

Possible cause

Solution

6_4_1_Datenbanks_blau

The databank symbol in the menu bar is red.

There is insufficient space on the USB flash drive or SD card.

Use a storage device with sufficient disk space.

The USB flash drive or SD card cannot be read.

Use a suitable storage device (see section Interfaces).

6_4_3_Status_gelb

The connection status symbol in the menu bar is yellow.

To at least one device there is no connection.

Establish the connection to the relevant devices (see section CAN Bus Wiring).

The node ID of at least one added device is incorrect.

Set the correct node ID for the relevant devices (see section Devices).

6_4_4_Status_rot_blau

The connection status symbol in the menu bar is red.

No other device is connected.

Check the CAN bus wiring (see section CAN Bus Wiring).

 

The display does not register touches at the desired position.

The display is dirty.

Clean the display (see section Cleaning the Touchscreen).

The display is not calibrated properly.

Perform a display calibration (see section Display).

The displays on the screen are difficult to recognize.

The lighting conditions are unfavorable.

Adjust the display to the lighting conditions using the Day Mode/Night Mode button in the Start Menu).

The system time is repeatedly incorrect.

The internal battery is dead.

Change the battery (see section Changing the Battery).

A connected device is indicating erroneous operating data.

Node IDs in the CAN bus are incorrectly assigned.

Check the node IDs of all remote devices on the CAN bus (see section CAN Bus Wiring).

The connected device is incorrectly wired.

Check the wiring of the connected device.

The connected device is incorrectly configured.

Check the configuration of the connected device.

Data is not getting updated.

The wiring of the CAN bus is defective.

Check the CAN bus wiring (see section CAN Bus Wiring) and correct any defects found.

The remote device is not sending any data (for example if it is defective or the software has crashed).

Check the connected device and fix the problems.

The binary outputs are not switching.

The binary outputs are not activated.

Activate the binary outputs (see section Devices).

The binary outputs are incorrectly wired.

Check the wiring of the binary outputs (see section Binary Inputs/Outputs).

0320_devsetup_empty

The symbol appears in the Add Device dialog next to devices.

The device type has not been activated.

Activate the device type with an activation code (see section Device Type Activation).

When tapping on a device in the Start Menu, you get one of the following error messages:

  • "The hardware ID of the connected device is invalid."
  • "Vendor ID or product code not valid."

The wiring of the CAN bus is defective.

Check the CAN bus wiring (see section CAN Bus Wiring) and correct any defects found.

The bit rate of the connected device does not correspond to the bit rate of the PowerView3.

Change the bit rate of the connected device (see section Connection).

In the PowerView3, the connected device has been assigned the wrong node ID.

In the PowerView3, set the correct node ID for the connected device (see section Devices).