Possible Faults

Fault

Possible cause

Solution

6_4_3_Status_gelb

The connection status symbol in the menu bar is yellow.

To at least one device there is no connection.

Establish the connection to the relevant devices.

The node ID of at least one added device is incorrect.

Set the correct node‑ID for the relevant device.

6_4_4_Status_rot

The connection status symbol in the menu bar is red.

No other device is connected.

Check the CAN bus wiring.

The display does not register touches at the desired position.

The display is dirty.

Clean the display (see section Cleaning the Touchscreen).

The displays on the screen are difficult to recognize.

The lighting conditions are unfavorable.

Adjust the display to the lighting conditions using the Day Mode/Night Mode button in the Start Menu).

The system time is repeatedly incorrect.

The internal battery is dead.

Have the battery changed (see section Battery Change).

An added device is indicating erroneous operating data.

Node IDs in the CAN bus are incorrectly assigned.

Check the set node IDs of all devices connected to the CAN bus.

The device is incorrectly wired.

Check the wiring of the device.

Data is not getting updated.

The wiring of the CAN bus is defective.

Check the CAN bus wiring and correct any defects found.

The device is not sending any data (for example if it is defective or the software has crashed).

Check the device and fix the problems.

0328_aktivierungscode_nicht_vorhanden_tabelle

The symbol appears in the Add Device dialog next to devices.

This device has not been activated.

Activate the device with a software dongle (see section Device Activation).

0320_devsetup_empty

The device cannot be added, although the above symbol appears next to the device in the Add Device dialog.

The number of available activations for this device has been exceeded.

Activate the additional device with a software dongle (see section Device Activation).

When tapping on a device in the Start Menu, you get the error message "No connection to this device has been established!"

The wiring of the CAN bus is defective.

Check the CAN bus wiring and correct any defects found.

The bit rate of the device does not correspond to the bit rate of the EasyNOₓ.

Set the correct bit rate for the device.

The node ID of at least one added device is incorrect.

Set the correct node‑ID for the relevant device.